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Privacy Policy

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Donna Louise Cake Design recognises the trust that you place when providing your personal data, and I am committed to being transparent and respectful in the ways I handle your information. This policy tells you how I collect and use your information, and your rights in having your personal data protected. Donna Louise Cake Design may make changes to this policy from time to time, so please check back occasionally. This policy was last updated on the 28th August 2019

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How Data is Collected

When you place an order with Donna Louise Cake Design, I will ask and therefore collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number and product selections from you. If you are unwilling to share this information with Donna Louise Cake Design then I am afraid I will be unable to accept your order as this is needed to correspond with you and fulfil your order.

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How Data is Stored

Donna Louise Cake Design will retain the information that you provided for as long as it is needed to administer the relationship I have with you and for the purposes for which it was originally intended. All data held is protected using up to date industry standard procedures to keep it safe and secure and to prevent loss or unauthorised access. In some cases, I will need to retain your details to meet legal requirements, such as the records I am required by law to keep regarding shipping. When I do not require your information any more, it will be disposed of securely. 

Donna Louise Cake Design will not record nor take your credit card or other payment information. The payment process is undertaken by bank transfer, or by Paypal for orders. At no time will you enter payment details onto www.donnalouisecakedesign.co.uk

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How Data is Used

Donna Louise Cake Design confirm that any Personal Information which you provide to me and any User Information from which I can identify you, is held in accordance with the registration I have with the Information Commissioner's Office. I use your information only for the following purposes:
 

  • Processing your order and communicating with you to ensure that all details of the order fit your requirements;

  • Delivering your order which requires me to give your name (or the name of the recipient of the order if different to that of the purchaser), delivery address and contact telephone number of the venue, as well as the name of the contact person at the venue

  • For statistical or survey purposes to improve this Website and its services to you;

  • To serve website content to you;

  • To administer this website;

  • For legal reasons, such as maintaining records of invoiced goods;

  • If I am requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, I am entitled do so.

  • In case you wish to make a new order with Donna Louise Cake Design
     

 

You agree that you do not object to me contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

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How and Why your Data is Shared

Your Personal Information may be disclosed to reputable third parties who will deliver your order. Donna Louise Cake Design requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. I will not release your Personal Information to any company outside of Donna Louise Cake Design for mailing or marketing purposes.

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Using Images of your Cakes

I like to keep the images and information on my site and social media channels up to date and so I take photos of most of the items that I make and I then may use these on my website collection pages, on my blogs or as part of my advertising campaigns or social media from time to time. You will be asked whether you agree to me using these images when you confirm your order by signing the Donna Louise Cake Design Terms and Conditions. This agreement is not assumed and, if you change your mind and would prefer that I do not photograph your item, please let me know via email at donnalouisecakedesign@gmail.com

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Your Updated Rights Regarding your Data that I Hold

With effect from the 25th May 2018, the General Data Protection Regulation will ensure that all individuals have the following rights:
 

  • The right to be informed

  • The right of access

  • The right to rectification

  • The right to erasure

  • The right to restrict processing

  • The right to data portability

  • The right to object

  • Rights in relation to automated decision making and profiling.
     

Please contact me if you feel that any information that I have about you is inaccurate and needs to be corrected. You can contact me if you wish to object to the way that your data is being processed, to withdraw your consent for processing, to make a complaint about the use of your data or to request that your data is deleted. You have the right to ask for a copy of the information that I hold about you. This is known as a Subject Access Request and you can to allow me to provide this information to you.

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If you feel that I have not handled your data correctly, you can get information on your rights through the Information Commissioners Office at https://ico.org.uk/for-the-public/

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Please check back frequently to see any updates or changes to this Privacy Policy. Questions regarding this Policy should be directed to Donna Louise Cake Design, Bradley Stoke, Bristol, BS32 8FD

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How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.

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Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

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You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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